Shipping & Delivery
At Crewza Rowing, we are committed to delivering your order quickly and efficiently. Below is everything you need to know about our shipping and delivery process.
1. Shipping Methods and Delivery Times
We offer a variety of shipping options to ensure your rowing gear gets to you as quickly as possible. Delivery times depend on your selected shipping method and location. Estimated delivery times are as follows:
- UK: 5-7 business days
- Europe (EUR): 5-7 business days
- USA: 7-10 business days
- Rest of the World: 10-12 business days
Please note that these are estimated delivery times and may vary due to factors like customs procedures or other issues beyond our control.
2. Shipping Rates
Shipping charges are calculated at checkout based on the method selected and the destination of your order. Rates will be clearly displayed before you complete your purchase.
3. International Shipping
We offer international shipping to select countries. Please be aware that additional customs fees, taxes, or import duties may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the shipping fees.
4. Order Processing
All orders are processed within 1-2 business days (excluding weekends and public holidays). Please note that processing times may be longer during busy periods or holidays. You will receive an email with tracking information once your order has been shipped.
5. Address Accuracy
Ensure that the shipping address you provide is accurate. Double-check the information during checkout to avoid delays or undelivered packages. We are not responsible for shipping delays or undelivered items due to incorrect or incomplete addresses.
6. Shipping Restrictions
At this time, we cannot ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address to ensure successful delivery.
7. Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information. You can track your order through the carrier's website.
8. Shipping Delays
While we strive to provide timely delivery, we cannot be held responsible for delays caused by the carrier, weather conditions, or other external factors. If your order is delayed, we recommend reaching out to the carrier directly using your tracking number for further details.
9. Damaged or Lost Packages
If your package is damaged during shipping, please contact us immediately at contact@crewzarowing.com with your order number and photos of the damage. We will assist you in resolving the issue.
In the event that your package is lost in transit, please contact the carrier directly for assistance. If the carrier is unable to resolve the issue, please contact us, and we will work with you to find a solution.
10. Contact Us
If you have any questions or concerns about shipping, please reach out to us at:
Crewza Rowing
2nd Floor College House,
17 King Edwards Road,
Ruislip, London,
United Kingdom, HA4 7AE
Email: contact@crewzarowing.com
Phone: 01782 266294