Refund Policy

Thank you for shopping with Crewza Rowing. We aim to provide you with the best shopping experience. If you are not completely satisfied with your purchase, we're here to assist.

Returns

Our return policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange. To be eligible for a return:

The item must be unused and in the same condition as when you received it.
It must be in the original packaging.
A receipt or proof of purchase is required.

Non-Refundable Items

Some items are exempt from being returned or refunded, including, but not limited to:

Gift cards
Downloadable software products
Custom or personalized items

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original payment method within a certain number of days, depending on your payment provider.

If you haven’t received a refund yet:

First, check your bank account again.
Then, contact your credit card company or bank, as it may take some time for the refund to officially post.
If you’ve done all of this and still haven’t received your refund, please contact us at contact@crewzarowing.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact us at contact@crewzarowing.com and send your item to:

Crewza Rowing
2nd Floor College House,
17 King Edwards Road,
Ruislip, London,
United Kingdom, HA4 7AE

Shipping

To return your product, please mail it to:
Crewza Rowing
2nd Floor College House,
17 King Edwards Road,
Ruislip, London,
United Kingdom, HA4 7AE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions regarding returns or refunds, please reach out to us at:

Crewza Rowing
2nd Floor College House,
17 King Edwards Road,
Ruislip, London,
United Kingdom, HA4 7AE
Email: contact@crewzarowing.com
Phone: 01782 266294